Frequently Asked Questions

FAQ

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You can login to your account or click on this link to check your status order.
Once your order is given to the car for delivery, we will notify you via e-mail and SMS with a tracking link.
You can update your order if it is in “New Order” status. In the other order statuses you can only update your invoice information.
If you're a registered user, you can log in to your account and cancel your order on the Recent Orders section. If you're a guest user, please contact us through live chat.

All you need is a valid e-mail address and a contact phone number. Then you can use our Guest checkout feature to buy on LolaFlora. Or, you can create an account, and enjoy our advantageous campaigns that we offer to our registered users.
When you add your product(s) to your cart, the personalized gift note field will appear. Write your note, and it will be delivered as a special gift card. There is also an anonymous card option for our customers who do not want to share their names.
No worries, you can contact us through live chat and we will do our best to fix it.
You can order from our website. Here is some advice to make it easy:
* You can enter a destination city/region on the “Where to Send?” section on the upper left part of the main page. Then, the products available for the selected destination will be listed for you.
* You can enter specific products that you are looking for in the “Search” section located at the top of the page.
* We have prepared extensive special flower collections for several occasions.
You can see the delivery date and time slot selection options when you place an order on our website. If you have a special request on the delivery time, please let us know via e-mail or phone.

We accept payment via PayPal, credit and debit cards: Mastercard, VISA, MIR (Ruble Only), American Express, Discover, JCB, Diners Club.
No, we'll charge only the amount you are confirmed to pay on the checkout page.
We have implemented the highest level of security available for transactions on the Internet. Our payment gateway has 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
The transactions made on our website will be displayed as "LolaFlora B.V." on your bank statements.

In case we cannot reach the recipient, you will be notified and asked to select your next delivery slot and we'll deliver your order again. Please check our Terms and Conditions in order to avoid extra delivery fees.
The delivery cost may vary in accordance with the delivery area.
Yes, we have same day delivery option for most of our products. For the products with same day delivery option, please check "Same Day, Every Day" signs under the product listings after you choose the delivery destination.
We cannot give a certain delivery time because of route-dependent mass distributions. For this reason, we can only guarantee that your order will be delivered within the time interval you have selected. The products delivered by cargo are delivered within the stated delivery time frames.
Yes, you will receive a confirmation e-mail and an SMS confirmation when your order is delivered.

We don't charge any fee when you cancel your order while the status is "New Order". If your order status shown in another stage, please contact us for cancellation of your order.

E-mail: [email protected]
The paid amount will be refunded to the bank account of the registered credit card that you used for payment.
If you're a registered user, you can log in to your account and cancel your order on the Recent Orders section. If you're a guest user, please contact us through live chat.
We process the refunds within 2 business days. However, it may take 10 business days to be delivered to your account.

Creating an account offers you several benefits including:
* Keeping an order history
* Having a reminder service for the days that you shouldn’t miss
* Being informed about our exclusive catalogues for special days and events.
You can see your order history by signing into your account.
You can change your information from the Edit Profile section on your account.
You can change your password by clicking the Reset Password button
No worries, you can simply click “forgot User ID or password” on your login screen and follow the next steps. If you need more help, we are here: [email protected]

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If you're a guest user, please contact us through <a href=\"https://assistant.lolaflora.com/\">live chat.</a>\r\n\r\n \r\n","deeplink":2000269},{"question":"Do I need to have a LolaFlora account in order to place an order?","answer":"All you need is a valid e-mail address and a contact phone number. Then you can use our Guest checkout feature to buy on LolaFlora. Or, you can create an account, and enjoy our advantageous campaigns that we offer to our registered users.","deeplink":2000247},{"question":"How can I add a personalized gift note to my order?","answer":"When you add your product(s) to your cart, the personalized gift note field will appear. Write your note, and it will be delivered as a special gift card. There is also an anonymous card option for our customers who do not want to share their names.","deeplink":2000248},{"question":"I had trouble while placing my order, what should I do?","answer":"No worries, you can contact us through <a href=\"https://assistant.lolaflora.com/\">live chat</a> and we will do our best to fix it.\r\n","deeplink":2000249},{"question":"How can I place an order on LolaFlora?","answer":"You can order from our website. Here is some advice to make it easy:* You can enter a destination city/region on the “Where to Send?” section on the upper left part of the main page. Then, the products available for the selected destination will be listed for you.* You can enter specific products that you are looking for in the “Search” section located at the top of the page.* We have prepared extensive special flower collections for several occasions.","deeplink":2000250},{"question":"How can I select my delivery date and time?","answer":"You can see the delivery date and time slot selection options when you place an order on our website. If you have a special request on the delivery time, please let us know via e-mail or phone.","deeplink":2000260},{"question":"Which payment methods are available on LolaFlora?","answer":"We accept payment via PayPal, credit and debit cards: Mastercard, VISA, MIR (Ruble Only), American Express, Discover, JCB, Diners Club.","deeplink":2000251},{"question":"Are there any additional charges?","answer":"No, we'll charge only the amount you are confirmed to pay on the checkout page.","deeplink":2000252},{"question":"Is it safe to pay with credit card on your website?","answer":"We have implemented the highest level of security available for transactions on the Internet. Our payment gateway has 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.","deeplink":2000253},{"question":"How will my transaction be displayed on my bank/card statements?","answer":"The transactions made on our website will be displayed as \"LolaFlora B.V.\" on your bank statements.","deeplink":2000254},{"question":"What happens when my recipient cannot be reached during delivery process?","answer":"In case we cannot reach the recipient, you will be notified and asked to select your next delivery slot and we'll deliver your order again. Please check our Terms and Conditions in order to avoid extra delivery fees.","deeplink":2000263},{"question":"How much is charged for delivery?","answer":"The delivery cost may vary in accordance with the delivery area.","deeplink":2000264},{"question":"Is there any option for same day delivery?","answer":"Yes, we have same day delivery option for most of our products. For the products with same day delivery option, please check \"Same Day, Every Day\" signs under the product listings after you choose the delivery destination.","deeplink":2000265},{"question":"Can an order be delivered within a certain time?","answer":"We cannot give a certain delivery time because of route-dependent mass distributions. For this reason, we can only guarantee that your order will be delivered within the time interval you have selected. The products delivered by cargo are delivered within the stated delivery time frames.","deeplink":2000266},{"question":"Do you send a confirmation e-mail when the order is delivered?","answer":"Yes, you will receive a confirmation e-mail and an SMS confirmation when your order is delivered.","deeplink":2000267},{"question":"How much is charged for cancellations?","answer":"We don't charge any fee when you cancel your order while the status is "New Order". If your order status shown in another stage, please contact us for cancellation of your order.\r\n\r\nE-mail: [email protected] \r\n \r\n","deeplink":2000270},{"question":"How do you refund the payment?","answer":"The paid amount will be refunded to the bank account of the registered credit card that you used for payment.","deeplink":2000272},{"question":"How can I cancel my order?","answer":"If you're a registered user, you can log in to your account and cancel your order on the Recent Orders section. If you're a guest user, please contact us through <a href=\"https://assistant.lolaflora.com/\">live chat</a>.\r\n","deeplink":2001311},{"question":"How much time does it take for LolaFlora to process refunds?","answer":"We process the refunds within 2 business days. However, it may take 10 business days to be delivered to your account.","deeplink":2000273},{"question":"Is it advantageous to have an account on LolaFlora?","answer":"Creating an account offers you several benefits including:* Keeping an order history* Having a reminder service for the days that you shouldn’t miss* Being informed about our exclusive catalogues for special days and events.","deeplink":2000255},{"question":"How can I check my active and completed orders?","answer":"You can see your order history by signing into <a href=\"https://www.LolaFlora.com/account/orders\">your account</a>.","deeplink":2000256},{"question":"How can I change my account information?","answer":"You can change your information from the <a href=\"https://www.LolaFlora.com/account/edit-information\">Edit Profile</a> section on <a href=\"https://www.LolaFlora.com/account/orders\">your account</a>.","deeplink":2000257},{"question":"How can I change my password?","answer":"You can change your password by clicking the <a href=\"https://www.LolaFlora.com/login\">Reset Password</a> button","deeplink":2000258},{"question":"I forgot my password, what should I do?","answer":"No worries, you can simply click “forgot User ID or password” on your <a href=\"https://www.LolaFlora.com/login\">login screen</a> and follow the next steps. If you need more help, we are here: [email protected]","deeplink":2000259}]