Example : What is my order status ?
How do I see progress of my order?
You can use this link or login to your account to see status of the order
How can I track the delivery of my order ?
Once your order is out for delivery we will notify you via e-mail and SMS with a tracking link. Our high end technology allows you track location of our delivery staff while the order is getting delivered.
How can I change delivery address or delivery time or something else in an order?
In case you need to modify anything in the order you can
- Update from order section in your account
- Contact us through chat or phone
How can I cancel my order?
If you have an account with us, you can go to recent orders and cancel from there. If you are a guest user, you can enter your email and order id here to retrieve order details.
Is it necessary to have an account to buy on LolaFlora?
No, you can use our Guest checkout feature to buy on LolaFlora. All you need is a valid e-mail address and contact number.
How can I send special message along with the gift to my friends or family?
After you add desired products to your cart, in next steps you will get an option to mention special message. This will be delivered on a special LolaFlora gift card to your loved ones.
I am facing issue while placing the order, what should I do?
Just send us a mail at help@LolaFlora.com. We will assist you as soon as possible
How can I place order at LolaFlora?
You can conveniently place order through multiple channels
- Website (www.LolaFlora.com)
- Email (help@LolaFlora.com)
How can I select preferred delivery date and time?
While placing an order on our website you will see the option of selecting preferred delivery date & time slot. For complete list of delivery slots, please click this link
Which payment method can I use to buy on LolaFlora?
We accept multiple payment methods which are listed below
- Visa, MasterCard & American Express issued Credit or Debit cards
Are there any hidden charges on using credit or debit card?
No, we will charge only what you see on checkout page.
Is it safe to pay using Credit or Debit card?
We have implemented highest levels of security available on the Internet for transactions. Our payment gateway has 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
How is the transaction on LolaFlora displayed in my bank or card statements?
The transaction on our platform will show “BonnyGift Inc.” as the merchant.
What if the recipient is not available or reachable during delivery?
In our endeavor to offer you exceptional experience we will notify you to seek next preferred delivery slot.
What are the delivery charges?
The delivery cost differs according to the geographical locations
Can I place same day delivery orders?
Yes, we accept same day delivery orders as per cut off time showed under the products.
I don’t want to reveal my name to the recipient, is it possible?
Yes it is .
Do I receive confirmation after the order is delivered?
Yes, we will notify you via e-mail and SMS after the order is successfully delivered to the recipient.
How much is the penalty for cancellation?
We do not charge anything if you cancel the order before the preparation of the product.
To which account refunds are processed?
We will process refunds to same payment mode from which the payment was made.
How much time LolaFlora takes to process refunds?
We will take 2 business days to process a refund request from our side. However, Banks or Credit/Debit Card companies may take up to 10 business days to reflect refund in your account.
What shall I do if the order delivered was damaged or recipient is not happy with the quality?
We take extra measure to make sure that your gift leaves lasting impression. In case the product gets damaged during the delivery process or recipient is not happy with the quality of the product, please contact us and we will deliver fresh product without any additional cost.
Are there any benefits of creating account on LolaFlora?
Creating an account with us have many benefits
* You can track history of all orders in one place
* You will never miss special events of your loved ones by adding reminders on the calendar in your account
* You will get previews of our exclusive catalogue for special days and events
How do I check my active and past orders?
Simply login to your account to see your orders
I changed my contact number or address, how do I update my account?
You can edit the information in your account by clicking edit profile button
How do I change password of my account on LolaFlora?
It is good practice to update your password to keep account safe. You can change password by clicking change password button
I forgot user id or password or both for my account on LolaFlora, what should I do?
Don’t worry our user friendly website will be help you in recovering username or password or both. Click forgot user id or password on login screen and follow the steps.
In case you need more help, please feel free to Contact us page