In relation to the foregoing, the User will be solely responsible for the data indicated through the Platform, if the Suppliers cannot make the delivery because of the following incorrect information indicated by the User: (i) delivery date and time of the product; (ii) full name of the recipient; and/or (iii) full address and references where the Product must be delivered.
If your order includes multiple items for delivery to the same address; they may be shipped separately.
a) The recipient was not found at the addressProducts delivered by LolaFlora
If the recipient is not at the address or cannot be reached for delivery; the Supplier will try to leave the Product to a concierge, receptionist, neighbor or another.
The maximum waiting time for the person responsible for the delivery is 10 minutes. When this period of time is elapsed:
- In the case of an office, hospital, funeral chapel, housing complex, residential complex or other building with multiple access controls; it will be attempted to leave the Product to a co-worker, receptionist, assistant, etc. If the delivery is not possible; the User will be notified via email.
- In case of a private address and it is not found any person who can receive it; the User will be notified at the recipient's address and it will be made it known that we are going to make the delivery and they must contact us to proceed with the reprogramming.
If a second delivery attempt is failed; LolaFlora will terminate the service and a full refund will be issued within a maximum period of 30 days from the scheduled collection/delivery date.
Products sent by parcel services
The maximum waiting time for the person responsible for the delivery is 10 minutes. When this period of time is elapsed time:
- In case of being a perishable product: the parcel will be returned to the central for a second delivery. If the second delivery cannot be delivered, LolaFlora will terminate the service and a refund will be issued in full within a maximum period of 30 days from the scheduled collection/delivery date.
- In case of being a non-perishable product: the parcel will be returned to the headquarters for a second delivery. If the second delivery cannot be delivered; the customer will be fully reimbursed within a maximum period of 30 days from the scheduled collection/delivery date.
b) Addresses with conditional deliveryIn case of delivery to determined places with the intervention of third parties, such as offices, hospitals, funeral homes, airports, hotels, ships and other commercial establishments; the signature of any person authorized to accept deliveries on behalf of the organization will be accepted as a proof of delivery to the selected recipient.
LolaFlora will try to comply with the delivery commitment at all times according to the rules of each place; but it is not responsible if these places impede the delivery of the Product. For this reason, it should be considered that some institutions or businesses do not allow direct delivery to the recipient (for example, some medical institutions do not allow the delivery of flowers to the rooms). If this problem occurs, LolaFlora will try to communicate with the User to make the delivery outside of the institution or to carry out a rescheduling.
If for any reason delivery cannot be made; the conditions specified in the Section III.2.a will be applied.
c) Delivery of rejected ProductsIf the recipient rejects or does not want to receive the Product; the User will be notified and LolaFlora will terminate the service and a full refund will be issued within a maximum period of 30 days from the expected date of collection /delivery.
d) Express DeliveriesThe Users may indicate through the Platform that the Product to be delivered in a certain period of time "Express Delivery". The Users acknowledge and accept that; if they request an order as "Express Delivery", they will be charged an additional fee which will be indicated - through the Platform - at the time the User places the purchase order.
The express deliveries are not available nationwide and they are subject to schedule availability.
e) Communication for deliveryThe Affiliate Provider may call the User if he/she is out of the address and no one is found to deliver the Product.
In this sense, the User acknowledges and accepts through this agreement that; in the event that delivery cannot be made, they may try to contact her/him through her/his telephone number.
f) ReprogrammingThe User will have to communicate within the next 7 days; otherwise, LolaFlora will give the option to reschedule during the period of 1 year at no cost or request a refund if the User prefers to do so.
The second delivery attempt will be made at no additional cost as long as the Product had not been purchased with a delivery cost. If the Product had an additional delivery cost; the second delivery attempt will have an additional cost which will be communicated to the User at the time of rescheduling.
The rescheduling will depend on the availability of our network of affiliated florists; the customer service agent will inform you during the contact which options are available for delivery.
g) Proof of delivery and localizationThe Recipients must sign the delivery certificate requested by the Supplier or its staff with their name, signature, date and time of delivery so that the Supplier can justify the delivery of the Product.
h) Responsibility in deliveriesWe will be not be deemed as responsible for the breach of our obligations if such breach is a consequence of extraordinary circumstances (such as fires, floods, earthquakes, storms, hurricanes or other natural disasters), violent invasion, hostilities from foreign enemies, (in declared or undeclared war), civil war, revolution, rebellion, insurrection, military usurpation of power, terrorist activities, nationalization, government sanction, blockage, embargo, labor disputes, strike, lockout or interruption or failure of electrical or telephone service.
i) Deliveries by courierDelivery by courier is not available for the same day deliveries, deliveries on Sunday or holidays, or local or regional holidays as indicated.
Deliveries by courier service will be made during business hours between 9 a.m. and 7 p.m.