• Sell On LolaFlora
  • Language : ENG Language
    • ENG English
    • ES Español
    • PT Português
    • BR Português (BR)
    • RU русский
  • Currency : $ Currency
    • EUR Euro
    • USD $ U.S. Dollar
    • GBP £ British Pounds
    • MXN MX$ Mexican Peso
    • BRL R$ Brazilian Real
    • RUB РУБ Russian Rubles
    • UAH UAH Ukrainian Hryvnia
  • Send To :
    Send Flowers To
    • Spain
    • Mexico
    • Portugal
    • Brazil
    • Russia
    • Ukraine
  • Sell On LolaFlora
  • Language : ENG Language
    • ENG English
    • ES Español
    • PT Português
    • BR Português (BR)
    • RU русский
  • Currency : $ Currency
    • EUR Euro
    • USD $ U.S. Dollar
    • GBP £ British Pounds
    • MXN MX$ Mexican Peso
    • BRL R$ Brazilian Real
    • RUB РУБ Russian Rubles
    • UAH UAH Ukrainian Hryvnia
  • Send To :
    Send Flowers To
    • Spain
    • Mexico
    • Portugal
    • Brazil
    • Russia
    • Ukraine

FAQ

  • You can login to your account or click on this link to check your status order.

  • Once your order is given to the car for delivery, we will notify you via e-mail and SMS with a tracking link.

  • You can amend your order if your order status is “New Order”. If you see your order in another status, please contact us via phone or e-mail.

    E-mail: help@lolaflora.com
    USA: (+1) (646) 860 9590
    SPAIN: (+34) 91 266 19 10
    MEXICO: +52 (55) 41639074
    AUSTRALIA: +61 2 8379 8080

  • If you're a registered user, you can log in to your account and cancel your order on the Recent Orders section. If you're a guest user, please contact us with your e-mail and order ID information.

    E-mail: help@lolaflora.com
    USA: +16468609590
    SPAIN: +34912661910

  • All you need is a valid e-mail address and a contact phone number. Then you can use our Guest checkout feature to buy on LolaFlora. Or, you can create an account, and enjoy our advantageous campaigns that we offer to our registered users.

  • When you add your product(s) to your cart, the personalized gift note field will appear. Write your note, and it will be delivered as a special gift card. There is also an anonymous card option for our customers who do not want to share their names.

  • No worries, just send us an e-mail at help@lolaflora.com and we will do our best to fix it.

  • You can order from our website. Here is some advice to make it easy:

    * You can enter a destination city/region on the “Where to Send?” section on the upper left part of the main page. Then, the products available for the selected destination will be listed for you.

    * You can enter specific products that you are looking for in the “Search” section located at the top of the page.

    * We have prepared extensive special flower collections for several occasions.

  • You can see the delivery date and time slot selection options when you place an order on our website. If you have a special request on the delivery time, please let us know via e-mail or phone.

  • We accept payment via PayPal, credit and debit cards: Mastercard, VISA, American Express, Discover, JCB, Diners Club.

  • No, we'll charge only the amount you are confirmed to pay on the checkout page.

  • We have implemented the highest level of security available for transactions on the Internet. Our payment gateway has 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

  • The transactions made on our website will be displayed as "BonnyGift Inc." on your bank statements.

  • In case we cannot reach the recipient, you will be notified and asked to select your next delivery slot and we'll deliver your order again. Please check our Terms and Conditions in order to avoid extra delivery fees.

  • The delivery cost may vary in accordance with the delivery area.

  • Yes, we have same day delivery option for most of our products. For the products with same day delivery option, please check "Same Day, Every Day" signs under the product listings after you choose the delivery destination.

  • We cannot give a certain delivery time because of route-dependent mass distributions. For this reason, we can only guarantee that your order will be delivered within the time interval you have selected. The products delivered by cargo are delivered within the stated delivery time frames.

  • Yes, you will receive a confirmation e-mail and an SMS confirmation when your order is delivered.

  • We don't charge any fee when you cancel your order while the status is "New Order". If your order status shown in another stage, please contact us for cancellation of your order.

    E-mail: help@lolaflora.com
    USA: +16468609590
    SPAIN: +34912661910

  • The paid amount will be refunded to the bank account of the registered credit card that you used for payment.

  • We process the refunds within 2 business days. However, it may take 10 business days to be delivered to your account.

  • Creating an account offers you several benefits including:

    * Keeping an order history

    * Having a reminder service for the days that you shouldn’t miss

    * Being informed about our exclusive catalogues for special days and events.

  • You can see your order history by signing into your account.

  • You can change your information from the Edit Profile section on your account.

  • You can change your password by clicking the Reset Password button

  • No worries, you can simply click “forgot User ID or password” on your login screen and follow the next steps. If you need more help, we are here: help@lolaflora.com