Example : What is my order status ?
How can I see my status order?
You can login to your account or click on this link to check your status order.
How can I track my order?
Once your order is out for delivery we will notify you via e-mail and SMS with a tracking link. Our high end technology allows you track location of our delivery staff while the order is getting delivered.
How can I amend my order?
There are two options:
- You can login to you account and change the information on Order section or
- You can contact us via phone or e-mail
How can I cancel my order?
If you're a registered user, you can login to your account and cancel your order on Recent Orders section. If you're a guest user, contact us with your e-mail and order ID information.
Should I have a Lolaflora account to buy from your website?
All you need is a valid e-mail address and a contact number. Then you can use our Guest checkout feature to buy on Lolaflora.
How can I add a personalized message to my order?
When you add your product(s) to your cart, there will appear the personalized message field. Write your wishes, and it will be delivered as a special gift card.
I have a trouble while placing my order, what should I do?
No worries, just send us an e-mail at email@example.com and we'll do our best to avoid such experience.
How can I place an order on Lolaflora?
You can order from our website.
How can I select my delivery date and time?
You can see delivery date and time slot selection options while you place an order on our website.
Which payment method can I use to buy on Lolaflora?
Currently we only accept credit card (Visa, MasterCard & American Express)
Are there any hidden charges?
No, we'll charge only the amount you confirmed to pay on checkout page.
Is it safe to pay with credit on your site?
We have implemented the highest level of security available for transactions on Internet. Our payment gateway has 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
How will my transaction be displayed on my bank or card statements?
The transactions made on our website will be displayed as "BonnyGift Inc." on your bank statements.
What if our recipient cannot be reached during delivery?
In case we cannot reach the recipient, you will be notified to select your next delivery slot and we'll deliver your order again*. May incur in extra delivery fees.
How much do you charge for delivery?
The delivery cost may vary in accordance with the delivery area.
Is there any option for same day delivery?
Yes, we have same day delivery option for some of our products. For the products with same day delivery option, please check "same day" signs under the product listings.
I don’t want to reveal my name to the recipient, is it possible?
Yes it is .
Do you send a confirmation mail when the order is delivered?
Yes, we will notify you via e-mail and SMS after the order is successfully delivered to the recipient.
How much do you charge for cancellations?
We don't charge any amount when you cancel your order when the status is "New Order".
To which account refunds are processed?
Refunds are processed to the account of the Credit card you used to complete the transaction.
How much time does it take for Lolaflora to process refunds?
We process the refunds within 2 business days. However, it may take 10 business days to be delivered to your account.
Is there any benefit of having an account on Lolaflora?
Creating an account provides you several benefits including:
* Keeping an order history
* Having a reminder service for the days that you shouldn’t miss
* Being informed about our exlusive catalogues for special days and events.
How do I check my active and completed orders?
You can see your order history by signing in your account.
How can I change my account information?
You can change your information from the Edit Profile section on your account.
How can I change my password?
You can change your password by clicking Reset Password button.
If I forget my userID or password, what should I do?
No worries, you can simply click “forgot User ID or password” on your login screen and follow the next steps. If you need more help, we are here: firstname.lastname@example.org