Cancellation And Refund
Example: What is the status of my order?
How can I check my order status?
You can login to your account or click on this link to check your status order.
How can I track my order?
Once your order is given to car for delivery, we will notify you via e-mail and SMS with a tracking link.
How can I amend my order?
You can amend your order if your order status is “New Order”. In case you see your order is in another status, please contact us via phone or e-mail
USA: (+1) (646) 860 9590
SPAIN: (+34) 91 266 19 10
MEXICO: +52 (55) 41639074
AUSTRALIA: +61 2 8379 8080
How can I cancel my order?
If you're a registered user, you can log in to your account and cancel your order on Recent Orders section. If you're a guest user, please contact us with your e-mail and order ID information.
Do I need to have a LolaFlora account in order to place an order?
All you need is a valid e-mail address and a contact number. Then you can use our Guest checkout feature to buy on LolaFlora. Or, you can create an account, and enjoy our advantageous campaigns that we offer to our registered users.
How can I add a personalized card message to my order?
When you add your product(s) to your cart, the personalized card message field will appear. Write your message, and it will be delivered as a special gift card. There is also an anonymous card option for our customers who do not want to share their names on.
I had trouble while placing my order, what should I do?
No worries, just send us an e-mail at help@LolaFlora.com and we will do our best to fix it.
How can I place an order on LolaFlora?
You can order from our website. Here are some advices to make it easier for you:
* You can enter a destination city/region on “Where to Send?” section on the upper left part of the main page. Then, the products available for the selected destination will be listed for you.
* You can enter specific products that you are looking for, “Search” section located at the top of the page.
* We have prepared extensive special flower collections for several occasions.
How can I select my delivery date and time?
You can see the delivery date and time slot selection options while you place an order on our website. If you have a special request on the delivery time, please let us know via e-mail or phone.
Which payment methods are available on LolaFlora?
We accept payment via PayPal and credit & debit cards: Mastercard, VISA, American Express, Discover, JCB, Diners Club.
Are there any additional charges?
No, we'll charge only the amount you confirmed to pay on the checkout page.
Is it safe to pay with credit card on your website?
We have implemented the highest level of security available for transactions on the Internet. Our payment gateway has 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
How will my transaction be displayed on my bank/ card statements?
The transactions made on our website will be displayed as "BonnyGift Inc." on your bank statements.
What happens when my recipient cannot be reached during delivery process?
In case we cannot reach the recipient, you will be notified about the case and asked to select your next delivery slot and we'll deliver your order again. Please check our Terms and Conditions in order to avoid extra delivery fees.
How much is charged for delivery?
The delivery cost may vary in accordance with the delivery area.
Is there any option for same day delivery?
Yes, we have same day delivery option for most of our products. For the products with same day delivery option, please check "Same Day, Every Day" signs under the product listings after you choose the delivery destination.
Can an order be delivered within a certain time?
We can not give a certain delivery time because of route-dependent mass distributions. For this reason, we can only guarantee that, your order will be delivered within the time interval you have chosen. The products delivered by cargo are delivered within the stated delivery time frames.
Do you send a confirmation e-mail when the order is delivered?
Yes, you will receive a confirmation e-mail and an SMS confirmation when your order is delivered.
How much is charged for cancellations?
We don't charge any amount when you cancel your order while the status is "New Order". If your order status shown in another stage, please contact us for cancellation of your order.
How do you refund the payment?
>The paid amount will be refunded to the bank account of the registered Credit card that you used for payment.
How much time does it take for LolaFlora to process refunds?
We process the refunds within 2 business days. However, it may take 10 business days to be delivered to your account.
Is it beneficial to have an account on LolaFlora?
Creating an account provides you several benefits including:
* Keeping an order history
* Having a reminder service for the days that you shouldn’t miss
* Being informed about our exclusive catalogues for special days and events.
How do I check my active and completed orders?
You can see your order history by signing into your account.
- How can I change my account information?
How can I change my password?
You can change your password by clicking Reset Password button
I forgot my password, what should I do?
No worries, you can simply click “forgot User ID or password” on your login screen and follow the next steps. If you need more help, we are here: help@LolaFlora.com