You can login to your account or click on this link to check your status order.

Once your order is given to car for delivery, we will notify you via e-mail and SMS with a tracking link.

You can amend your order if your order status is “New Order”. In case you see your order is in another status, please contact us via phone or e-mail

E-mail: help@lolaflora.com
USA: +16468609590
SPAIN: +34912661910

If you're a registered user, you can log in to your account and cancel your order on Recent Orders section. If you're a guest user, please contact us with your e-mail and order ID information.

E-mail: help@lolaflora.com
USA: +16468609590
SPAIN: +34912661910

All you need is a valid e-mail address and a contact number. Then you can use our Guest checkout feature to buy on LolaFlora. Or, you can create an account, and enjoy our advantageous campaigns that are special for our registered users.

When you add your product(s) to your cart, there will appear the personalized message field. Write your message, and it will be delivered as a special gift card. There is also an anonymous card option for our customers who do not want to share their names on.

No worries, just send us an e-mail at help@lolaflora.com and we'll do our best to avoid such experience.

You can order from our website. Here are some advices to make it easier for you:

* You can enter a destination city/region on “Where to Send?” section on the upper left part of main page. Then, the products available for the entered destination will be listed for you.

* You can enter specific products that you are looking for, “Search” section located at the top of the page.

* We have prepared extensive flower collections special for several occasions.

You can see the delivery date and time slot selection options while you place an order on our website. If you have a special request on the delivery time, please let us know via e-mail or phone.

We accept payment via Paypal and credit & debit cards: Mastercard, VISA, American Express, Discover, JCB, Diners Club.

No, we'll charge only the amount you confirmed to pay on the checkout page.

We have implemented the highest level of security available for transactions on the Internet. Our payment gateway has 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

The transactions made on our website will be displayed as "BonnyGift Inc." on your bank statements.

We don't charge any amount when you cancel your order when the status is "New Order". If your order status shown in another stage, please contact us for cancellation of your order.

E-mail: help@lolaflora.com
USA: +16468609590
SPAIN: +34912661910

Your money is refunded to the bank account of the registered Credit card that you used for complete the payment.

We process the refunds within 2 business days. However, it may take 10 business days to be delivered to your account.

Creating an account provides you several benefits including:

* Keeping an order history

* Having a reminder service for the days that you shouldn’t miss

* Being informed about our exclusive catalogues for special days and events.

You can see your order history by signing into your account.

You can change your information from the Edit Profile section on your account.

You can change your password by clicking Reset Password button

No worries, you can simply click “forgot User ID or password” on your login screen and follow the next steps. If you need more help, we are here: help@lolaflora.com