• Contact Us
    • (+34) 91 266 19 10
      +52 (55) 41639074
      +90 (850) 223 35 55
      (+1) (646) 860 9590
  • Language : ENG Language
    • ENG English
    • ES Español
  • Currency : Currency
    • EUR Euro
    • USD $ U.S. Dollar
    • MXN $MXN Mexican Peso
    • AUD AU$ Australian Dollars
    • GBP £ British Pounds
    • TRY TL Turkish Lira
  • Send To :
    Send Flowers To
    • Turkey
    • Australia
    • Mexico
    • Spain
  • Contact Us
    • (+34) 91 266 19 10
      +52 (55) 41639074
      +90 (850) 223 35 55
      (+1) (646) 860 9590
  • Language : ENG Language
    • ENG English
    • ES Español
  • Currency : Currency
    • EUR Euro
    • USD $ U.S. Dollar
    • MXN $MXN Mexican Peso
    • AUD AU$ Australian Dollars
    • GBP £ British Pounds
    • TRY TL Turkish Lira
  • Send To :
    Send Flowers To
    • Turkey
    • Australia
    • Mexico
    • Spain

Delivery

  • How can I see my order status?

    You can login to your account or click on this link to check your status order.

  • How can I track my order?

    Once your order is given to car for delivery, we will notify you via e-mail and SMS with a tracking link.

  • How can I amend my order?

    You can amend your order if your order status is “New Order”. In case you see your order is in another status, please contact us via phone or e-mail

    E-mail: help@lolaflora.com
    USA: +16468609590
    SPAIN: +34912661910

  • How can I cancel my order?

    If you're a registered user, you can log in to your account and cancel your order on Recent Orders section. If you're a guest user, please contact us with your e-mail and order ID information.

    E-mail: help@lolaflora.com
    USA: +16468609590
    SPAIN: +34912661910

  • Should I have a Lolaflora account to buy from your website?

    All you need is a valid e-mail address and a contact number. Then you can use our Guest checkout feature to buy on LolaFlora. Or, you can create an account, and enjoy our advantageous campaigns that are special for our registered users.

  • How can I add a personalized message to my order?

    When you add your product(s) to your cart, there will appear the personalized message field. Write your message, and it will be delivered as a special gift card. There is also an anonymous card option for our customers who do not want to share their names on.

  • I have a trouble while placing my order, what should I do?

    No worries, just send us an e-mail at help@lolaflora.com and we'll do our best to avoid such experience.

  • How can I place an order on Lolaflora?

    You can order from our website. Here are some advices to make it easier for you:

    * You can enter a destination city/region on “Where to Send?” section on the upper left part of main page. Then, the products available for the entered destination will be listed for you.

    * You can enter specific products that you are looking for, “Search” section located at the top of the page.

    * We have prepared extensive flower collections special for several occasions.

  • How can I select my delivery date and time?

    You can see the delivery date and time slot selection options while you place an order on our website. If you have a special request on the delivery time, please let us know via e-mail or phone.